WHAT TO EXPECT
At the first appointment, we will meet for approximately one hour to review prior history and presenting issues. Although I am an expert in my field, I am not an expert of you, so your thoughts, feelings and experiences are a critical part of this process. This is your treatment, so your input is especially helpful in developing goals going forward.
FORMS FOR TREATMENT AND EMAIL COMMUNICATION
Please print and complete this packet and send entire packet (including non-signature pages) prior to the initial appointment. Forms can be mailed (via USPS) to the office. In addition to the paperwork, it is helpful to list of medications you are taking, any labwork that was completed recently (in previous six months), or other records you believe to be helpful. Please list all collateral treatment providers you are working with (primary care doctors, therapists, psychiatrists, dieticians, etc.) on the release form.
The email for scheduling and any other usual office matters is info@DrLyndsayElliott.com. Under most circumstances, voicemail and email messages are returned during business hours (Monday – Thursday.)
OFFICE INFORMATION AND PARKING
The Bayside Drive building is open from 8:00am until 5:00pm. Convenient, one hour parking is located in the main lot of the building (spaces marked "visitor"), or on adjacent streets (Bayside Drive and El Paseo). Please notify the receptionist upon your arrival. If no one is available, please wait in the reception and someone will greet you at your scheduled appt. time.
BILLING AND INSURANCE
Unless otherwise arranged, payment is expected at time of service. If you would like a detailed statement (i.e. including diagnosis and procedure code) for your records or insurance one will be provided at your request. Please contact your insurance carrier for information on out of network reimbursement rates and any deductibles for mental health coverage. Please let me know if you would like to put a credit card on file, or pay via check.
Please complete as much of the background information as you are aware of. We will discuss this, and in many cases, I conduct additional assessments based on the presenting issue. Thank you for your help so I can meet your needs and offer optimal care.
OUT OF SESSION CONTACT
Under most circumstances, voicemail and email messages are returned during business hours. It is not encouraged to share any personal information via text messages, and may not be received or returned. If you need to confirm that information has been received, please call the office during normal business hours.
Should you ever need to cancel or reschedule your appointment, please call a full 24 hours or more in advance or you will be charged the full fee for the session (a voicemail message is sufficient and may be left at any time 24 hours a day, 7 days a week). Please note that Monday appointments require the cancellation be made prior to 5pm on the previous Friday. The same policy applies if you "no-show" for a session, and applies regardless of the reason for the missed session (e.g., forgetting, traffic, work or school commitment, illness). Most insurance carriers do not cover and may not be charged for no-show or late-cancellation sessions, so you would pay the full fee out-of-pocket for these missed sessions.